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At That Spa Agency, we are committed to protecting and respecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.
This Privacy Policy explains what we do with your personal data, whether we are in the process of providing you with a service, receiving a service from you, or you are just visiting our website. This Privacy Policy applies to the personal data of our customers, website users, and other people whom we may contact in order to carry out provided services. We reserve the right to amend this Privacy Policy from time to time. For the latest version of our Privacy Policy, please contact us by emailing [email protected] to request a copy.
If you have any concerns regarding our data protection policy, you have the right to raise a complaint with the Information Commissioner’s Office.
Customer Data: In order to provide the best possible service, we need to process certain information about you. We only ask for details that will genuinely help us, such as your name, age, contact details (and, of course, you may choose to share other relevant information with us). If you are a That Spa Agency customer, we need to collect and use information about you, or individuals at your organisation, in the course of providing you services.
Supplier Data: We need a small amount of information from our suppliers, such as contact details of relevant individuals in your organisation, so that we can communicate with you. We may also need other information, such as your bank details, so that we can pay for the services you provide (if this is part of the contractual arrangements between us).
Website Users: To the extent that you access our website, we will also collect certain data from you: name, email address, and phone number if online forms are submitted. We also collect a limited amount of data from our website users, which we use to help us improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access it, and the times that our website is most popular.
Depending on the type of personal data in question and the grounds on which we may be processing it, should you decline to provide us with such data, we may not be able to fulfil our contractual requirements or, in extreme cases, may not be able to continue with our relationship.
We collect information from you in the following ways:
Web statistics: This includes how many people explore the site, pages they look at, and the visit duration. This data is anonymous and is used to understand visitor needs and improve the site.
Forms: Details provided when filling in forms (e.g. subscribing to our e-newsletters, entering a competition, fulfilling an assignment, applying for a vacancy, or placing a booking with us). Information gathered for this purpose will never be used for any other purpose or shared with third parties without your consent. If you no longer wish to hear from us, you can unsubscribe at any time by emailing, calling, or messaging us.
Communication: Any contact you have with us through social media platforms, email communication, and phone calls.
We will never collect sensitive information from you without your explicit consent. We endeavour to ensure the information we hold is accurate, relevant, and up to date. Any inaccuracies will be corrected promptly. We will never disclose any information about you to any third party, except when confirming interview or agency assignment booking details, where this is necessary on your behalf. You can check the information that we hold about you by emailing or calling us on 0161 XXX XXXX. If you would like a hard copy, please write to That Spa Agency, 48 The Moorings, Worsley, M28 2QE.
If you receive communication from us that you don’t remember agreeing to, it may be that we got your details from another business who believed they had your permission. We occasionally use these sources, but will never pass your data on to anyone else without your permission.
That Spa Agency complies with the Data Protection Act 1998 and subsequent regulations, including the Privacy and Electronic Communications Regulations. You retain the right to opt out of future correspondence at any point. We will not pass your details on to third parties. Our recipient lists are stored on servers by:
Microsoft Cloud Services: All data is stored on a secure server in the UK for general communications with our candidates and clients, and for email newsletter distribution. Microsoft does not contact, market to, sell, or share our lists, except as required by law or in response to a complaint from an individual on one of our lists.
High Level: All data is stored on a secure server in the UK for email newsletter distribution. Like Microsoft, they will not contact, market to, sell, or share our lists, except as required by law or in response to a complaint from an individual on one of our lists.
WhatsApp: All candidate bookings will be confirmed via WhatsApp Business for ease of access. Contact numbers, chats, and booking data will be stored on WhatsApp servers, which are end-to-end encrypted and cannot be accessed by anyone else.
When you visit some areas of our website, a 'cookie' will be placed on your computer. These cookies are small files used to store small amounts of information for traffic analysis but do not contain any personal details. We use cookies to improve our website and deliver a more personalised service.
Cookies cannot introduce viruses or extract personal contact information from your computer. Your personal information will be kept by us so we can deal with your orders and process your payments. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.
Remarketing: We may use cookies to connect with users based on your past interactions with our website. As a result, Google may show That Spa Agency adverts on other websites across the internet.